Opening Hours: 

Merchant & Mills trade is open Mon-Fri (not weekends, or Bank Holidays).

3rd Party Websites:

Reselling of branded products, or any reference to Merchant & Mills is strictly forbidden on 3rd party sites like eBay and Amazon – selling on private websites is fine – selling of made goods is fine.

Ordering:

1.    To order please enter your quantity in the box and select ‘Add to Basket’ – quantity discounts will be specified on the product page and will automatically be applied.

2.    All cloth can be ordered in 10m/20m increments, but subject to +/- 20% depending on what roll sizes come into us – if you require an exact meterage then please specify this in the ‘Order Comments’ on the checkout page.

3.    If a product is out of stock – you can sign up to be notified when it come back into stock. Just select the ‘Notify Me’ button on the product page.

4.    All cloth will be shipped on rolls (unless you request otherwise), with the exception of most Indian cottons which are shipped in boxes.

5.    Cloth width is usually inclusive of the selvedge edge, and sometimes might not be exact from batch to batch – if the width is crucial, please email to check.

6.    VAT is not included in any prices on the wholesale website.

7.    You will be sent your proforma invoice once your order has been packed and we will not be able to make changes to your order after that.

8.   No shipping cost is shown at checkout as we need the weight and dimensions of shipments to calculate carriage - if you would like a shipping quote please contact us at [email protected] giving an idea of which products/quantities you wish to order.

9.    Advised minimum order is £200.

Registering:

VAT no. – only needed for EU and does help for international businesses (UK orders are all subject to VAT so we don’t need a no.)

EORI – compulsory for EU.

Currency:

Please select the currency you wish to be billed in when you create your account – the options are GBP, USD, and EUR – as soon as you place your 1st order your account will be set up in the selected currency and this cannot then be changed without cancelling your online account and re-registering.

Order Discrepancies:

If you notice something is not quite right with your order, please notify us within 30 days of receipt if you have queries – after this time I’m afraid we cannot issue refunds.

Post Brexit for EU Customers:

As a member of the EU, you will now have to pay VAT on receipt of your order, at the rate of the country in which the shipment clears customs.

There shouldn’t be any import taxes or fees on products of UK or EU origin, but we can’t guarantee this.

Effectively you should expect to pay a similar amount, but just in a different way.

We will need your tax and EORI numbers prior to shipping – if not provided we will hold the order until we have the required numbers.

Amendments / Additions:

Please let us know as soon as possible if you would like to make an amendment to your order. Orders are passed to the packing team soon after receipt, after which additions/amendments are not usually possible – so please check over your order carefully before or immediately after checkout.

You will receive your invoice after your order has been packed, so additions at this point are not possible – extras will be charged as a new order and will be processed accordingly.

Emails:

Please check your junk emails if you haven’t received an order confirmation – automatic emails from the website come from ‘wholesale@’ but we find some accounts, particularly Gmail, block them.